Full-Time Sr. Business Process Consultant, ServiceNow HR & Workplace

The Role: A Business Process Consultant (BPC) for ServiceNow is a functional and process expert consulting with customers and guiding them in transitioning business requirements to configuration requirements of ServiceNow Core Business Services Products.

What you get to do in this role:

• Be the process expert for HR, Legal, Workplace/Facility and/or Finance/Supply Chain departments using ServiceNow products.
• Driving HR, Legal, Workplace/Facility and/or Finance/Supply Chain-specific process definition, re-engineering, improvement and gap analysis.
• Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements.
• Guide customers in completing required documentation such as business requirement workbooks.
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer.
• Guide and advocate for the customer’s needs throughout the engagement.
• Support internal unit testing of developed solution during the development stage.
• Drive customer unit and user-acceptance testing requirements.
• Be a lead member of an overall engagement project team focused on delivering successful customer outcomes.
• Prepare all customer-facing deliverables focused on process.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually.

Requirements:

• At least 8+ years of consulting experience for complex, global organizations in the HR, Legal, and/or Workplace/Facility & Finance/Supply Chain operations/technology departments.
• Preferably ServiceNow certifications.
• Demonstrated ability to influence and consult in HR, Legal, Workplace/Facility Service Delivery and/or Finance/Supply organizations.
• Proven experience in defining and deploying future-state processes.
• Strong understanding with leading HR, Legal, Workplace/Facilities, and/or Finance/Supply Chain and related systems and tools.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Experience in providing Knowledge-Centered Service / Support using technologies.
• Experience in analyzing and recommending HR, Legal, Workplace/Facility and/or Finance/Supply Chain strategies based on business priorities.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

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