Full-Time Sr. Business Process Consultant, ServiceNow HR & Workplace
ServiceNow is hiring a remote Full-Time Sr. Business Process Consultant, ServiceNow HR & Workplace. The career level for this job opening is Experienced and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Sr. Business Process Consultant, ServiceNow HR & Workplace
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Orlando, Florida
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Job Details
- Be the process expert for HR, Workplace/Facility and/or Legal departments using ServiceNow products and ServiceNow best practices focused on configuration vs. customization, to drive business outcomes
- Driving HR, Workplace/Facility and/or Legal-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow Platform and Solution functionality
- Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
- Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
- Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.
- Guide and advocate for the customer’s needs throughout the engagement
- Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
- Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on process
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 50% travel annually, driven by customer needs and internal meetings
Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.
At least 8+ years of consulting experience for complex, global organizations in the HR, Workplace/Facility & Legal operations/technology departments (e.g., HRIS, Legal Operations, Space Management, etc.)
Preferably holds ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, HR Professional Suite Certification, Workplace Service Delivery Accreditation, Legal Service Delivery Accreditation, Certified Application Developer certification as well).
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in HR, Workplace/Facility Service Delivery and/or Legal organizations, while providing thought leadership in solving business process and/or technical problems
Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
Strong understanding with leading HR, IWMS (Integrated Workplace Management System), and/or Legal and related systems and tools such as Workday, Oracle / PeopleSoft, SAP SuccessFactors, UltiPro, Infor, IBM Maximo/TRIRIGA, Nuvolo, etc.
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
Experience in providing Knowledge-Centered Service / Support using technologies
Experience in analyzing and recommending HR, Workplace/Facility and/or Legal strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Business Process Consultant, ServiceNow HR & Workplace at ServiceNow is
17th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Orlando, Florida
] applicants. .
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