Full-Time Sr. Business Process Consultant, ServiceNow HR & Workplace

The Role: A Business Process Consultant (BPC) for ServiceNow is a functional and process expert, consulting with customers and guiding them in transitioning business requirements to configuration requirements for ServiceNow Core Business Services Products (HRSD, WSD, Employee Service Management, and LSD).

What you get to do in this role:

• Be the process expert for HR, Workplace/Facility, and/or Legal departments using ServiceNow products and best practices.
• Drive process definition, re-engineering, improvement, and gap analysis during workshops with stakeholders.
• Lead customers in leveraging ServiceNow Solution’s standard capabilities.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Own support of customer process owners/SMEs to obtain business requirements.
• Guide customers in completing required documentation.
• Draft persona-based user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Guide and advocate for the customer’s needs.
• Support internal unit testing.
• Drive customer unit and user-acceptance testing.
• Be a lead member of the project team.
• Prepare customer-facing deliverables focused on process.
• Manage multiple complex projects.
• Promote continuous improvement practices.
• Support sales activities when required.
• Provide training and mentoring.
• Travel up to 50% annually.

Requirements:

• 8+ years of consulting experience in HR, Workplace/Facility & Legal operations/technology.
• ServiceNow certifications (CSA, Solution-Specific Certified Implementation Specialist/Accreditation).
• Ability to influence and consult in HR, Workplace/Facility Service Delivery, and/or Legal organizations.
• Experience in defining and deploying future-state processes.
• Strong understanding of HR, IWMS, and/or Legal and related systems.
• Experience in converting business requirements to configuration requirements via user stories.
• Excellent communication, presentation, and facilitation skills.
• Experience in providing Knowledge-Centered Service/Support.
• Experience in analyzing and recommending HR, Workplace/Facility, and/or Legal strategies.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player.

What is the last date for applying to the job?

Which countries are accepted for this remote job?