Full-Time Sr Deal Management Specialist

Everbridge, a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, seeks a Sr Deal Management Specialist.

Responsibilities:

1. Collaborate with Sales to review and analyze complex deals, ensuring compliance with company policies and revenue recognition principles.
2. Assist in structuring and pricing deals to optimize profitability and drive customer value.
3. Review customer contracts, identifying potential risks, and working with Legal to ensure compliance with company standards.
4. Support Sales in contract negotiations, providing insights and recommendations for mutually beneficial outcomes.
5. Review and process incoming orders, ensuring adherence to company policies.
6. Process orders in CRM (Salesforce) ensuring compliance with financial and operational standards.
7. Act as a liaison between Sales, Finance, Legal, Product, and other departments, fostering communication.
8. Work Salesforce cases submitted by other departments (e.g., quoting assistance, customer cancellations).
9. Participate in deal review meetings and provide insights to cross-functional stakeholders.
10. Continuously evaluate processes and recommend improvements to enhance efficiency, accuracy, and customer experience.
11. Participate in requirements gathering and lead user acceptance testing for system improvements.
12. Provide guidance to Deal Management team members and monitor workloads.
13. Ensure accuracy and quality of work delivered by the Deal Management team.
14. Assist management in documentation, training, and process enforcement.
15. Work on ad hoc projects as requested by management.

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