Full-Time Sr. Director, Performance Management Strategy

ServiceNow is hiring a remote Full-Time Sr. Director, Performance Management Strategy. The career level for this job opening is Senior Manager and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Sr. Director, Performance Management Strategy

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

Austin, Texas

Job Details

We are seeking a strategic HR leader to co-lead the evolution of Performance Management in partnership with our Product team. As the Sr. Director, Performance Strategy, you will shape the company-wide performance philosophy and embed it into the way work gets done — through feedback, goal setting, continuous development, and performance-based decisions.

You will serve as the strategic architect of our performance approach, driving alignment across Total Rewards, Talent, and the business.

You’ll partner closely with a Sr. Director, Pay & Performance Products who leads the product and experience strategy. Together, you’ll transform performance from an annual process into a data-informed, user-centered system that helps employees grow, managers lead, and the business thrive.

  1. Strategic leadership and vision
    • Define and evolve the enterprise-wide performance philosophy, aligned to our values, talent strategy, and business model.
    • Serve as the COE owner of the 'why' and the 'what' — including expectations around feedback, goal setting, ratings, and performance-based decisions.
    • Act as a thought leader for how performance connects to growth, development, pay, promotions, and talent planning.
  2. Product partnership and experience design
    • Co-lead with the Product leader on experience strategy, product prioritization, and AI integration into performance workflows.
    • Ensure the COE perspective is represented in product discussions, including backlog review, user research, and sprint cycles.
    • Shape how performance development principles come to life in digital flows, nudges, dashboards, and feedback mechanisms.
  3. Collaboration and influence
    • Partner with HRBPs, People Analytics, and Talent COEs to align performance practices across employee lifecycle moments.
    • Contribute to the cross-functional strategy for manager capability, performance enablement, and continuous feedback.
    • Actively participate in communities of practice and user testing to guide the evolution of the employee experience.
    • Drive the talent review process and cadence — including strategy, standards, timing, and governance — while partnering closely with the Succession Planning team on enterprise-wide executive leader talent reviews.
    • Partner closely with the Global Learning and Development team to ensure talent initiatives are seamlessly integrated into manager and leader development programs.
  4. Success and accountability
    • Define and track measures of success, including performance philosophy adoption, business alignment, and decision clarity.
    • Support AI-powered performance tools that improve calibration, feedback quality, and manager impact.
    • Shape a culture of growth by ensuring fairness, consistency, and transparency in performance outcomes.

Experience Required: 12+ years of experience in performance management, talent development, or strategic HR roles

Skills Required: Proven ability to lead enterprise-wide transformation and partner with product teams Expertise in feedback cultures, performance design, ratings, goal-setting, and behavioral science Strong analytical thinking, executive presence, and cross-functional collaboration skills Experience influencing or integrating AI, nudges, or workflow intelligence into performance practices

Bachelor's degree required; Master's in HR, I/O Psychology, or Organizational Design preferred

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Sr. Director, Performance Management Strategy at ServiceNow is 15th of November 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Austin, Texas ] applicants. .

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