Full-Time Sr. Manager, Regulatory & Compliance (Commercial)

The Position: The Manager, Compliance and Regulatory is responsible for leading quality and compliance efforts across multiple client projects teams in Deployment Solutions, ensuring adherence to all relevant local and federal regulations. This role will oversee auditing and monitoring activities for varied client teams, such as Field and Virtual Sales, MSLs, Market Access, and Reimbursement teams, while maintaining a robust compliance framework. The Manager will work cross-functionally to support client team deployments and provide ongoing compliance support. Additionally, the Manager will collaborate with internal and external stakeholders to develop, implement, and enforce policies, SOPs, and best practices.

Essential Duties and Responsibilities:

• Lead Client-Focused Compliance Initiatives: collaborate with cross-functional teams to establish, implement, and oversee compliance frameworks for field and virtual sales teams, MSLs, market access, and reimbursement teams; provide ongoing guidance and oversight to ensure compliance with regulatory and client requirements
• Drive Strategic Project Collaborations: partner with project teams in the design, development, and delivery of client solutions, aligning compliance considerations with broader business objectives to successfully execute deliverables
• Engage directly with clients and senior leadership to guide compliance strategies, proactively address regulatory inquiries, and influence decisions that mitigate risk and ensure alignment with industry standards and client objectives
• Develop and Execute Comprehensive Compliance Training: design, implement, and deliver standardized and customized compliance training initiatives tailored specifically for sales teams, MSLs, market access, and reimbursement teams, ensuring alignment with regulatory standards and client-specific policies
• Continuously update and refine training content to incorporate regulatory changes, emerging industry best practices, and client requirements
• Operationalize and Oversee Registration, Licensing & Disclosures: establish, implement, and manage state and local registration, licensing, and disclosure processes, ensuring comprehensive compliance with all applicable regulatory mandates
• Leverage AI-Based Analytics: employ AI-driven tools and data analytics to proactively monitor compliance risks, detect anomalies, and guide strategic decision-making
• Interpret data trends and insights to identify actionable compliance enhancements, drive risk mitigation strategies, and improve overall effectiveness
• Internal and Client Audits: coordinate internal and external client audits in partnership with relevant stakeholders; analyze audit findings, collaborate on remediation plans, and track corrective actions to completion.
• Develop and Enhance Compliance Policies and SOPs: draft, refine, and enforce Level 2 compliance policies, standard operating procedures (SOPs), and guidance documents, partnering closely with Legal, HR, Quality, and Deployment Solutions teams to ensure consistent interpretation, application, and alignment across the organization
• Monitor and Adapt to the Regulatory Landscape: continuously track regulatory developments and evolving compliance best practices; proactively update compliance strategies and frameworks to anticipate emerging risks, ensure regulatory readiness, and sustain best-in-class compliance standards.
• Risk Mitigation and Strategic Innovation: investigate root causes of compliance issues, collaborate cross-functionally to develop and implement sustainable solutions, and proactively drive process innovations to mitigate risks
• Identify, develop, and implement strategic improvements that align compliance processes with long-term business objectives, proactively manage risks, and enhance client satisfaction
• Lead Compliance Communication and Awareness Initiatives: develop and deliver strategic communications to ensure broad organizational understanding of compliance expectations, policy updates, and regulatory changes, reinforcing a proactive compliance culture
• Monitor and Report Compliance Metrics: establish and track key compliance indicators (KCIs) to measure effectiveness, proactively identify emerging risks, and provide actionable insights
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

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