Full-Time Sr. Team Manager-Insurance Sales

Sutherland is seeking a talented Sr. Team Manager for a growing Commercial Insurance Sales program. If you have experience leading a sales team in the insurance industry, apply!

As a Sr. Team Manager, you will be responsible for:

• Managing team performance and service quality to ensure customer satisfaction.
• Communicating effectively with clients and/or team members, understanding needs, resolving issues, and meeting expectations.
• Developing effective strategies using data reports and analysis.
• Identifying training needs to enhance staff skills and knowledge.
• Having a thorough understanding of program systems, tools, and procedures.
• Collaborating with stakeholders on promotions and updates.
• Ensuring compliance with all defined processes and adherence by team members, partners, and third-party providers.

Requirements:

• Minimum of 2 years experience in insurance sales operations management, showing a history of driving performance improvements.
• Active P&C Insurance License
• Commercial Insurance Sales experience preferred.
• Experience managing a team of 20-30 (in an insurance sales environment).
• Strong analytical skills to interpret complex data and derive actionable insights.
• Proficiency in sales operations software, CRM systems, and data analysis tools.
• Excellent leadership and mentoring skills, with experience coaching supervisors and team leads.
• Proven expertise in developing and implementing performance management systems and incentive models.
• Experience in client-facing operations and maintaining strong customer relationships.
• Strong strategic planning and forecasting abilities.
• Exceptional communication and presentation skills.
• Experience in process transformation and continuous improvement methodologies.
• In-depth understanding of sales KPIs, productivity metrics, and people analytics.
• Ability to thrive in a fast-paced, goal-oriented environment while managing multiple priorities.
• Strong problem-solving skills and a data-driven approach to decision-making.

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