Full-Time STEP Learning Strategy & Design, Sr Manager
ServiceNow is hiring a remote Full-Time STEP Learning Strategy & Design, Sr Manager. The career level for this job opening is Senior Manager and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.
This job was posted 3 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
ServiceNow
Job Title
STEP Learning Strategy & Design, Sr Manager
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Atlanta, Georgia
Share
Job Details
The Global Learning & Development (GLD) team designs learning solutions for the STEP Organization. GLD supports the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community.
As the STEP Learning Strategy & Design, Sr. Manager you will be a key member of the Global Learning and Development (GLD) team, partnering with STEP leaders to own and evolve our STEP-Wide learning experiences that focus on preparing employees for the skills of the future, including AI and other emerging talent trends and priorities.
What you will be doing:
- Shape the long-term strategy/roadmap for STEP-Wide learning programs, including School of AI and other high priority skills.
- Act as a mentor and lead Learning Strategist for the team responsible for design and development of innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow.
- Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person)
- Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
- Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
- Evaluate learning program efficacy
- Engage with vendors as needed to scale and augment team capacity
To be successful in this role you have:
- Proven ability to work in inclusive, high-performing teams, driving accountability, maintaining a high level of productivity, and resilience in dynamic environments.
- Passion for developing learning experiences with an understanding of audience needs and thoughtful AI-driven user experiences.
- Strong background guiding teams to integrate AI tools and strategies across learning design, delivery, content development, and learner engagement at scale.
- Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick).
- Exceptional facilitation and communication skills—with the ability to engage diverse stakeholders.
- Skilled in using learning and design tools, including eLearning development tools and learning management systems. Familiarity with Articulate Storyline and Rise strongly preferred.
- Adept at building and scaling complex, multi-audience learning programs—including assessments and certifications—that align to business goals.
- Track record of driving impact measurement through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement.
- Skilled in cross-functional collaboration to design learning assets that meet strategic and learner-centered objectives.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time STEP Learning Strategy & Design, Sr Manager at ServiceNow is
3rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Atlanta, Georgia
] applicants. .
Related Jobs You May Like
Senior Talent Acquisition Business Partner
Carlsbad, CA
1 day ago
ATS
Recruiting
SAAS
Nearmap
Full-Time
Experienced
Staffing Specialist
Washington, DC
1 day ago
Data Management
Federal HR Experience
HRIS
BryceTech
Full-Time
Experienced
Director of Student Success
Tempe, AZ
1 day ago
Communication
Cross-functional Collaboration
Problem-solving
Unitek Learning
Full-Time
Manager
Senior Capability Manager
Romania
2 days ago
Conflict Resolution
Employee Engagement
Performance Management
Accesa
Full-Time
Manager
Custom Recruitment Coordinator (French Speaking)
Manila, Philippines
2 days ago
Communication Skills
Custom Recruitment
French Language
M3USA
Full-Time
Entry Level
People Experience Services
Barcelona, Spain
3 days ago
Employee Lifecycle Management
Google Workspace
HR Database Management
Docplanner
Full-Time
Entry Level
People Coordinator
Birmingham, United Kingdom
3 days ago
Administration
Communication Skills
DBS Renewals
City And County Healthcare Group Ltd
Full-Time
Entry Level
YEAR $34131 - $34131
HR Coordinator
Berlin, Germany
3 days ago
Employee Relations
HR Administration
Payroll
SMCP
Full-Time
Experienced
Human Resource Executive
Suriyawong, Thailand
3 days ago
Employee Engagement
HR Reporting
Onboarding
Synagie Inc.
Full-Time
Entry Level
Junior People Partner
Al Abageyah, Egypt
4 days ago
Employee Relations
Human Resources Management
Performance Management
Homzmart
Full-Time
Entry Level
Employee Relations Partner
Heredia, Costa Rica
4 days ago
Communication Skills
Conflict Resolution
Costa Rican Labor Law
Experian
Full-Time
Experienced
Training Specialist - Guest Experience
Bulimba, Australia
4 days ago
Customer Service
Facilitation
Hospitality Management
Endeavour Group Careers
Full-Time
Experienced