Full-Time STEP Learning Strategy & Design, Sr. Manager

• Help shape the long-term strategy/roadmap for program efforts across onboarding and in-role development
• Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow
• Partner with Learning Business Partners, senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
• Create immersive, engaging, and effective learning experiences through various formats
• Partner with Instructional Designers / Media Developers by providing direction, oversight, and management of assigned projects
• Evaluate learning program efficacy

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Passion for developing learning experiences with an understanding of audience needs
• Demonstrated ability to leverage AI tools and methods to design and deliver innovative, efficient, and impactful learning programs
• Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies
• Adept at building and scaling complex, multi-audience learning programs
• Experience of driving impact measurement through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement.
• Skilled in using learning and design tools, including eLearning development tools and learning management systems.

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