Full-Time STEP Learning Strategy & Design, Sr. Manager

As the STEP Learning Strategy & Design, Sr. Manager you will be a key member of the Global Learning and Development (GLD) team, partnering with the technology team and experience leaders, key stakeholders, and GLD partners to help evolve our onboarding and in-role learning experiences that empower our STEP employees. You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to develop impactful, audience-centered learning experiences.

What you get to do in this role:

• Help shape the long-term strategy/roadmap for program efforts across onboarding and in-role development
• Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives
• Partner with Learning Business Partners, senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
• Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support
• Partner with Instructional Designers / Media Developers by providing direction, oversight, and management of assigned projects and ensure program objectives and timelines are completed on time
• Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
• Evaluate learning program efficacy

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Passion for developing learning experiences with an understanding of audience needs.
• Demonstrated ability to leverage AI tools and methods to design and deliver innovative learning programs.
• Expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies.
• Adept at building and scaling complex, multi-audience learning programs that align to business goals.
• Experience of driving impact measurement through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement.
• Skilled in using learning and design tools, including eLearning development tools and learning management systems. Familiarity with Articulate Storyline and Rise required.

What is the last date for applying to the job?

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