Full-Time Strategic Customers - Global 360 Deals, Senior Director

• Serve as Central Point of Contact for the ‘Buy From’ Side of 360 Deals for Specific BUs
• Act as the global BU liaison to sales teams and Global Cloud Services/Product Engineering business-enabling ServiceNow functions.
• Act as a global liaison to sales / GTM teams and global partnerships w/ Value Added Resellers and also System Integrators.
• Represent a unified “Buy From” perspective, streamlining access and coordination for the sales organization.
• Create Value Through Structure and Process Design and implement a structured approach to identify and act on natural buying events that drive incremental revenue
• Improve consistency, accountability, and velocity across buy-from aspects of the 360-deal lifecycle
• Support Deal Execution Collaborate with Elevate’s Complex Deal Execution team/Sales to shape and execute 360 deals that align to GTM strategy and business priorities
• Build Deep Cross-Functional Relationships Cultivate trusted relationships with business owners across the enterprise to support proactive deal engagement and GTM alignment
• Deliver Post-Deal Insights and Continuous Improvement Lead post-mortems and insights generation for closed 360 deals, translating outcomes into scalable process improvements and strategy refinements

• 10+ years in Strategic Sales, GTM Strategy or GTM Finance, ideally in SaaS or enterprise tech
• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Proven experience managing complex, cross-functional transactions with executive-level stakeholders
• Strong understanding of internal business functions (HR, Finance, Legal) and their Procurement process/decisions

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