Full-Time Student Services Advisor

Unitek Learning is seeking a 100% remote Student Services Advisor to join our team.

The Student Services Advisor serves as an advocate for student success throughout the academic lifecycle. They must demonstrate a high level of integrity and commitment to student success planning and advising.

Responsibilities:

• Contact students regularly and proactively via virtual meetings, phone, text, and email to provide support and encouragement.
• Use student information systems, CRM, and reporting tools for timely task completion.
• Complete outreach throughout the student lifecycle, including new student welcome calls, orientation preparation, and at-risk advising.
• Offer comprehensive support to students and resolve concerns or issues, escalating to the Academic Manager when needed.
• Support student events (virtual or in-person).
• Act as a programmatic expert, knowledgeable about program requirements, courses, equipment, and policies.
• Act as a resource expert, describing resources like counseling, tutoring, and library access.
• Conduct regular one-on-one meetings with managers to review goals and needs.
• Implement strategies for program retention.
• Complete departmental training (including cross-functional training).
• Attend and participate in meetings, providing recommendations for improvement.
• Handle and document confidential student information in compliance with FERPA.
• Demonstrate knowledge of policies, procedures, and accreditation requirements.
• Perform other duties as assigned.

Key Indicators of Success:

• Meet retention standards and collaborate with Academics to achieve monthly attrition rate goals.
• Provide compliant documentation of student guidance throughout the program.
• Meet departmental engagement goals.

Qualifications:

• Bachelor's degree or equivalent experience.
• Experience in counseling, coaching, or education is preferred.
• Strong communication, customer interaction, and organizational skills.
• Strong computer skills and comfort with technology.
• Ability to adapt to change and learn new skills quickly.

Benefits:

• Medical, dental, and vision benefits (starting 1 month after 30 days of employment)
• Paid time off (2 weeks initially, increasing with years of service)
• 12 paid holidays and 1 floating holiday
• 401K with company match
• Company-paid life insurance (1x annual salary)
• Leadership development and training
• Tuition assistance and forgiveness (up to 100% depending on program)
• Confidentiality according to EEO guidelines

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