Full-Time Substance Use Disorder Care Advocate

Substance Use Disorder (SUD) Care Advocate

This is a full-time, remote position that reports directly to the Clinical Manager of the SUD Program. As an SUD Care Advocate, you will serve as a crucial team member providing support to individuals seeking help for substance use disorders (SUDs).

Your role involves engaging with clients, offering exceptional customer service, and coordinating care services to ensure effective treatment and support. You will work closely with other SUD Care Advocates, SUD Clinical Care Navigators and interdisciplinary teams to deliver comprehensive care.

What you’ll be doing:

• Conduct initial outreach calls, engaging clients with empathy and understanding.
• Perform initial assessments, providing detailed information about treatment options, services, and resources.
• Schedule appointments, manage referrals, and coordinate follow-up care.
• Apply motivational interviewing and basic psycho-education techniques to help clients set goals for reducing substance use and achieving recovery.
• Utilize knowledge of substance use disorders, ASAM levels of care, and SUD treatments (e.g., contingency management, MAT, detox) to assist clients effectively.
• Provide immediate support and basic safety planning for clients in crisis or at risk.
• Maintain accurate records and utilize written/verbal communication skills.
• Identify and address barriers to care.
• Participate in staff meetings, case consultations, and training sessions.
• Follow organizational policies and maintain confidentiality.
• Provide support to other SUD Care Advocates as needed.

What success looks like:

• High client satisfaction and engagement
• Efficient appointment and referral management
• Effective crisis intervention and goal support
• Accurate and compliant documentation
• Successful resolution of care barriers
• Active participation in team development

What we expect from you:

• Master’s degree in a relevant field (e.g., psychology, social work, counseling)
• 1+ years of clinical experience in substance use disorders (SUD)
• Proficiency in motivational interviewing and triage
• Excellent listening, written, and verbal communication skills
• Ability to work effectively with diverse populations
• Strong motivation to deliver exceptional service
• Tech-savvy and comfortable using various computer platforms
• Ability to manage multiple tasks
• Willingness to learn and adapt

Bonus qualifications:

• SUD licensure or certifications
• Bilingual

Salary: $32.00-$36.90/year

What is the last date for applying to the job?

Which countries are accepted for this remote job?