Full-Time Supervisor, Program Management

THE POSITION: The Supervisor is responsible for the day-to-day operations of a team of employees, including hiring, planning and directing workflow, scheduling, performance management, and team development. The Supervisor ensures compliance with key performance indicators (KPIs) and contractual obligations, ensuring high levels of customer and client satisfaction. The Supervisor also works with leadership to develop policies and procedures, and recognizes and recommends operational improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Setting clear direction, effective plans, and measurable outcomes.
• Ensuring work is accomplished effectively by managing employee performance, work processes, and other resources.
• Engaging employees to maximize their discretionary effort.
• Developing a pipeline of excellent talent to fill future business needs.
• All other duties as assigned.

PEOPLE LEADER:

• Supervising a team, promoting a team environment, and ensuring high-quality standards are met in accordance with organization policies and procedures and applicable laws.
• Overseeing resolution of employee issues, evaluating, and coaching performance.
• Monitoring KPIs to ensure compliance with client contracts and customer satisfaction.

EXPECTATIONS OF THE JOB:

• Managing day-to-day operations of the team.
• Ensuring onboarding and training of team members on all departmental policies and procedures.
• Identifying and executing cross-training opportunities.
• Scheduling staff according to program needs and available site tools.
• Coaching and developing direct reports (including team huddles and 1:1s).
• Serving as a point of escalation for customer complaints requiring higher-level expertise.
• Interfacing with clients regarding operational performance.
• Continuously evaluating team efficiency, productivity, and accuracy, and making improvements.
• Promoting and implementing effective teamwork.
• Adapting to a fast-paced environment, maintaining confidentiality, making independent decisions, and meeting deadlines.
• Acting as a backup for the team.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

• Sedentary role, primarily sitting and/or standing (up to 90%).
• Requires talking, hearing, typing, repetitive motion, reaching, grasping, occasional lifting/moving up to 25 lbs.
• Occasional stooping, crouching, pushing/pulling, or kneeling.
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Mental alertness, verbal/written communication, concentration, remembering/observing details, adjusting to changes, handling stress and emotions, and analytical thinking.
• Professional office environment with standard office equipment.
• Moderate noise level with frequent interruptions and multiple demands.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• GED/High School Diploma and 10 years' experience, or Associate's Degree and 8 years' experience.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with managed care, prescription benefits, medical billing, reimbursement, and/or pharmacy.
• Strong written and verbal communication skills.
• Advanced problem-solving skills with attention to detail.
• Experience resolving challenging customer relation issues.
• Ability to work with multiple stakeholders in a fast-paced environment.
• Capable of working flexible hours.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree (Life Sciences, Pharmacy, or Business).
• Experience with managed care, prescription benefits, reimbursement, medical billing, and/or pharmacy.
• Previous supervisory experience.

What is the last date for applying to the job?

Which countries are accepted for this remote job?