Full-Time Systems Optimization Manager

Systems Optimization Manager will optimize and assist in managing operational processes across the technology platform, primarily Salesforce, aligning with Privia Health's mission.

Responsibilities:

• Lead requirements gathering and synthesize business needs into actionable user stories.
• Collaborate with leadership across departments to enforce process governance.
• Act as the central point of contact for cross-functional processes on technology platforms.
• Develop and implement governance structures for operational processes.
• Facilitate governance meetings to drive decisions and prioritize initiatives.
• Set governance standards for CRM platform usage.
• Lead discovery and requirements refinement sessions to understand customer needs.
• Synthesize requirements into user stories for solution design and build with the Product team.
• Perform fit-gap analysis between operational tools and client requirements.
• Work with leadership across Privia functions (Practice Operations, Revenue Cycle Management, and Clinical Operations) to develop a unified process governance strategy.
• Ensure effective communication, implementation, and adherence to governance initiatives.
• Support teams in implementing and monitoring new processes for continuous alignment with goals.
• Develop reporting to track success measures.
• Establish performance metrics and service level agreements.
• Perform other duties as assigned

Qualifications:

• Bachelor's degree in Business, Healthcare Administration, or related field preferred.
• 3+ years of experience in business analysis or process improvement, preferably in healthcare or with healthcare governance.
• Strong understanding and experience with Salesforce.
• Familiarity with healthcare operations, practice management, care delivery, and revenue cycle management.
• Strong background in gap analysis, process optimization, and implementing governance structures.
• Proven ability to collaborate with clinical, operational, and administrative teams.
• Excellent analytical and problem-solving skills.
• Strong communication skills for presentations to leadership and stakeholders.
• Familiarity with project management methodologies (Agile).

Compensation:

Salary range: $105,000 - $125,000 (base).

Bonus eligibility: 15% annual bonus and restricted stock units.

Benefits: Medical, dental, vision, life, pet insurance, 401K, paid time off, wellness programs.

Technical Requirements (remote workers only):

• 5 MBPS Download Speed and 3 MBPS Upload Speed for remote work.

What is the last date for applying to the job?

Which countries are accepted for this remote job?