Full-Time Technical Customer Support Specialist

We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients.

In this role, you’ll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.

You’ll play a key role in overseeing the support queue, ensuring timely responses and smooth coordination across teams.

The ideal candidate is technically savvy, highly organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.

Our clients include hospitals, health systems, collaborative quality initiatives, and professional societies across a range of healthcare specialties—making your role both impactful and meaningful in the healthcare space.

Primary Responsibilities

1. Manage the customer service queue to ensure service level agreements (SLAs) are consistently met
2. Resolve customer inquiries, issues, and requests in a timely and effective manner
3. Test new solutions and software updates for quality assurance and usability
4. Facilitate smooth handoffs and escalations between the Services and Software Development teams
5. Act as a subject matter expert (SME) on company products and services
6. Build and maintain strong, lasting customer relationships
7. Accurately manage and update customer cases in Salesforce.com
8. Review and manage KPI dashboards in Salesforce.com to monitor team performance and identify improvement opportunities

Skills Required

• Proactive mindset and strong sense of urgency
• Bachelor’s degree required (Business, Communication/Marketing, IT, CS, other technical degrees preferred)
• Strong interpersonal skills and a commitment to excellent customer service
• Proven ability to multitask and stay organized in a fast-paced environment
• Comfortable working both independently and collaboratively across teams
• Demonstrated problem-solving skills with a proactive, solutions-oriented mindset
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Positive, adaptable attitude with the ability to maintain professionalism under pressure

Technical Skills

• Programming language (Java preferred)
• HTML
• Database navigation language (PostgreSQL preferred)
• Salesforce

Compensation

The salary range for this role is $60,000-$75,000 USD annually.

What is the last date for applying to the job?

Which countries are accepted for this remote job?