Full-Time Technical Partner Success Manager

As a Partner Success Manager, you'll drive partner success by enabling partners to meet standards and assist through implementations.

You'll be the trusted technical advisor, central point of contact for technical strategies, product usability, adoption, and customer satisfaction.

Essential skills include understanding partner strategies, excellent project management, a partner-first mindset, and ERP technical skills.

Responsibilities include:

• Becoming a trusted product technical advisor, identifying technical strategies to unlock business value.
• Learning current processes, identifying pain points.
• Leveraging product value, expanding usage, and generating new use cases.
• Advocating for partners within the organization.
• Developing customized success plans with clear goals, training, and action items.
• Monitoring progress, addressing challenges, and adjusting strategies.
• Collaborating with Technical Support, Product, and Engineering teams for meaningful outcomes.
• Providing good practice advice on integrations (APIs, Webservices, ERP Integration KIT).
• Interacting with partners and users.

Required Experience:

• Minimum 4 years of technical customer support or consulting experience in ERP.
• Proficiency in project management.
• Ability to multitask and manage various partner needs.
• Experience with complex product integrations.
• Accountability and reliability.
• Leading with knowledge and transparency.
• Discussing technical subjects with technical and non-technical audiences.
• Experience in a customer-centric, consultative technical role.
• Knowledge of industry-standard integration practices (file feeds, APIs, webhooks, etc.).
• Strong relationship-building skills.

Other Requirements:

• Eager to learn and develop structured, fact-based work.
• Strong work ethic and integrity.
• Bachelor's or Master's degree in a relevant field.
• Excellent communication and relationship management skills.
• Fluency in English (verbal and written).
• Additional European language(s) is a plus.

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