Full-Time Technical Support Representative, Tier 1 (UK Remote)

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team.

The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously.

This role is best suited for a self-starter who is comfortable working with internal and external customers.

Shift: 11:00 - 19:30 GMT

Shift pattern: Tues - Sat (Days off Sunday + Monday)

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Essential:

• Bachelor’s degree or applicant with experience working in a customer support role.
• Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products.
• Excellent planning and organisational skills.
• Ability to work with sensitive and confidential material and possess excellent judgement.

Shift: 11:00 - 19:30 GMT; Shift pattern: Tues - Sat (Days off Sunday + Monday)

Desirable:

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
• Broad understanding of web technologies and Software as a Service (SaaS).

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