Full-Time Telehealth Medical Assistant

About Synapticure: As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans. Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

The Role
The Medical Assistant oversees medical record retrieval, completing paperwork, provide referrals to specialists, prior authorizations, virtually greet patients prior to visits with neurologists, and other clinical and administrative duties within the Medical Assistant scope.

Job Duties

• Adhering to HIPAA guidelines and standards, provides advocacy support on behalf of patients and families with clinical providers, billing and insurance companies, and other partners in the care team as needed.
• Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality.
• Follows standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness.
• Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients.
• Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences.
• Nurtures and maintains positive and effective relationships with medical and community partners.
• Speaks expertly internally and externally about the program and company.

Requirements

• Active Medical Assistant Certification
• 2+ years experience as a Medical Assistant

Preferred Qualifications

• Experience handling and reviewing medical records.
• Experience in a startup or organization that has experienced rapid growth and change.
• Experience in coordinating and managing referrals.
• Exceptional communication skills.
• Bilingual English/Spanish

Salary and Benefits: Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience.

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