Full-Time Tier 2 Client Support Representative - Health (Remote)

• Reporting to the Client Technical Manager.
• Manage complex issues escalated from internal teams related to the Patient Access Curator suite of products.
• Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
• Troubleshoot issues related to the Patient Access Curator platform and complex payer issues.
• Small to medium size project management and oversight.
• Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
• Work with clients via support cases, email, and telephone and meet with them to resolve issues.
• Determine the severity and scope of issues, inquiries, and requests.
• Manage and troubleshoot client and user payer configurations.
• Flexibility is essential, as there may be a need for evening, overnight, and/or weekend availability.

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