Full-Time Tissue Procurement Specialist

About the Role:

We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples from Pathology Laboratories in assigned Territories. You will work collaboratively with other Tissue Procurement/Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Essential Duties and Responsibilities:

• Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests, resolve order issues, and coordinate shipping and receipt processes.
• Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
• Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders to enhance collaboration and efficiency.
• Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives.
• Accurately document all communications, including emails, faxes, phone calls, and follow-up activities, ensuring clarity and precision.
• Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency.
• Input data and upload documentation accurately into Salesforce.com and LIMS systems.
• Communicate professionally and effectively with external clients, patients, and internal team members at all levels.
• Assist with additional administrative tasks as needed to support operational effectiveness.
• Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients, patients, and sales teams.
• Meet and exceed team and individual performance targets, tracking metrics related to case closures and turnaround times.
• Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism.
• Demonstrate adaptability and flexibility in a fast-paced, dynamic environment.
• Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required.

Essential Qualifications:

• This position is for permanent West Coast Hours, Start time of 8 am or 9 am PST.
• A 4-year college degree in Biological Sciences or a related discipline is preferred.
• 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required.
• Tissue Sample Procurement experience is required.
• Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
• A quick learner capable of working collaboratively within an operationally complex, multi-product environment; adaptable to evolving procedures and policies.
• Excellent written and verbal communication skills (phone and email) with high computer literacy.
• Multitasking, dependability, self-discipline, sound judgment, and independence are necessary.
• Demonstrated organizational skills, attention to detail, and problem-solving capabilities, with the ability to professionally handle client-facing escalations.
• Flexibility regarding working hours, including availability to work during company holidays based on Client and Company needs.
• This role is primarily remote; however, the ability to travel to Guardant Health offices for training and meetings may be required.

Preferred Qualifications:

• Experience interpreting Pathology/Cytology Reports and terminology.
• Experience with Laboratory Information Management Systems (LIMs).
• Bilingual English/Spanish is an asset.

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