Full-Time Tissue Procurement Specialist

About the Role:

We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization.

Essential Duties and Responsibilities:

• Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests.
• Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
• Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders.
• Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives.
• Accurately document all communications, including emails, faxes, phone calls, and follow-up activities.
• Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement.
• Input data and upload documentation accurately into Salesforce.com and LIMS systems.
• Communicate professionally and effectively with external clients, patients, and internal team members.
• Assist with additional administrative tasks as needed.
• Utilize Salesforce (CRM) and other integrated software platforms.
• Meet and exceed team and individual performance targets.
• Apply problem-solving skills to address customer concerns.
• Demonstrate adaptability and flexibility in a fast-paced, dynamic environment.

Essential Qualifications:

• A 4-year college degree in Biological Sciences or a related discipline is preferred.
• 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required.
• Tissue Sample Procurement experience is required.
• Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
• Excellent written and verbal communication skills (phone and email).
• Demonstrated organizational skills, attention to detail, and problem-solving capabilities.

This role is primarily remote; however, the ability to travel to Guardant Health offices for training and meetings may be required.

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