Full-Time Transformation Consultant - Employee Experience & HR Solutions

Role Description: Transformation Consultant for Employee Experience and Human Resources (HR) Solutions

About the Role: This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Employee Service Management Solutions, which includes HR Service Delivery (HRSD), and Workplace/Facility Service Delivery (WSD) solutions.

Responsibilities:

• Serve as primary executive point-of-contact on projects, focused on improvements in the client’s Human Resources and Workplace organizations using ServiceNow’s Employee Service Management, HRSD, and WSD Solutions.
• Guide the client and the business areas in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives.
• Understand customer requirements in collaboration with ServiceNow Expert Services and align them with ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client.
• Align Client to defined roadmap and report/monitor ongoing progress against it, managing client executives and stakeholders to mitigate blockers to drive success.
• Define, at a solution and design level of detail, technical and functional solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
• Serve as a liaison between Client and ServiceNow as a leadership point of contact for addressing challenges and concerns.
• Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.
• Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client’s Human Resources and Workplace organizations.
• Advise client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations.
• Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation.
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts.

Requirements:

• 10+ years of management consulting experience and/or prior experience as a Product Owner over Human Resources is required, preferably with ServiceNow’s Solutions.
• At least 8+ years of experience with related solutions include Workday, SAP SuccessFactors, UKG and exposure/knowledge of Nuvolo, IBM TRIREGA, and Artificial Intelligence.
• Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across human resources organizations.
• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, HR Professional Suite Certification, Workplace Service Delivery Accreditation, Legal Service Delivery Accreditation, Certified Application Developer certification as well).
• Excellent executive communication, presentation, and stakeholder management skills are required.
• Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
• Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
• A strong technical background, including application development, software lifecycle management, and system integrations, is also necessary.
• Fluency in English is mandatory, and the ability to travel may be required.

What is the last date for applying to the job?

Which countries are accepted for this remote job?