Full-Time Vice President, Implementation

As the Vice President of Implementation, you will report to Experian Health, with responsibility for shaping and implementing a world-class client implementation strategy. You will be central to ensuring seamless deployment of Experian Health's SaaS solutions and services, with a focus on client satisfaction and collaboration.You will be a process integrator, and oversee the end-to-end implementation lifecycle, guide process improvement, and foster a culture across the Implementation organization. This leader partners with team members—from Sales and Product Management to IT and Client Success—to deliver exceptional client onboarding experiences and ensure long-term client value.

• Strategic Leadership
• Develop the overarching Implementation strategy and execute the structure to align with company growth goals and client success priorities.
• Lead projects to improve the scalability, speed, and quality of implementations across product suites.
• Provide enterprise perspective and champion agreement in all implementation efforts.
• Operational Excellence
• Establish and refine implementation methodologies, integration protocols, and quality assurance standards.
• Build and evolve a prioritized roadmap of implementation goals that enhance both client satisfaction and internal efficiency.
• Create measurable improvements in operational KPIs, resource allocation, and workforce planning.
• Client Success & Engagement
• Ensure successful setup, configuration, and delivery of Experian Health products for new and existing clients.
• Act as an advisor to clients, helping them maximize value from Experian's solutions during and post-implementation.
• Lead plans to ensure timely, compliant, and successful deployments across diverse healthcare environments.
• People Leadership & Culture
• Inspire and develop the implementation team, promoting engagement, empowerment, and accountability.
• Mentor leaders and team members to achieve both personal and departmental goals.
• Promote a culture of collaboration, innovation, and excellence.
• Collaboration & Advocacy
• Partner closely with Product Management, Engineering, IT, Sales, and Marketing to ensure the voice of the client informs product development and service enhancements.
• Participate in client proposals, solution design, and contracting processes to align expectations and requirements early in the sales cycle.
• Remain attuned to market trends, competitive developments, and evolving client needs.

Bachelor's degree required; advanced degree (MBA, MHA) is beneficial
15+ years' experience of progressive leadership experience in Healthcare Client Implementations, with a focus on SaaS delivery
8+ years' experience leading teams, mentoring teams with building and scaling the business
8+ years' expertise and understanding of healthcare workflows, regulations, and integration standards (HL7, FHIR)
8+ years' experience with project management methodologies and tools (e.g., Agile, PMP certification) within healthcare revenue cycle
8+ years' success in managing complex, multi-product implementation portfolios within healthcare revenue cycle
Deliver outstanding client experiences through innovation and excellence

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