Full-Time VP, Healthcare & Life Sciences Industry GTM

• Drive clarity on the plan to deliver siginifcant y-o-y growth in the global NNACV industry growth over the next 3 years.
• Lead and inspire a world-class HCLS GTM team, providing coaching on strategies, prioritization, activation, and development.
• Lead from the front in facilitating executive-level customer workshops, fostering genuine excitement and bias towards action with ServiceNow.
• Serve as executive sponsor for selected marquee accounts, partnering with account teams and senior customer stakeholders to ensure integrated solutions and measurable outcomes.
• Establish structured operating rhythms such as quarterly Industry Business Reviews and regional strategy sessions, ensuring data-driven insights inform decisions and execution.
• Leverage analytics to identify trends, gaps in pipeline coverage, and sub-industry opportunities, and solution against them to accelerate growth.
• Identify and prioritize wall-to-wall transformational potential across HCLS customers, teeing up sponsorship opportunities to drive platform adoption.
• Build and strengthen strategic partnerships with global consultancies, SIs, and advisory practices, co-developing proprietary assets and go-to-market motions.
• Partner with Product and Industry Marketing to refine solution priorities, messaging, and use cases; capture and promote marquee customer stories to strengthen market positioning.
• Represent ServiceNow at global industry forums, highlighting our role in reimagining clinical operations, patient care, R&D, supply chain, and employee experiences.

• 15+ years of experience across a combination of: C-suite leadership in Technology, Operations, or CRM within HCLS (preferred), Management consulting/strategy advisory, Enterprise software / AI / technology leadership
• A proven record of transformational impact in HCLS.
• 10+ years of people leadership, inspiring and motivating high-performing global teams.
• Deep expertise in leveraging technology and AI to move industry KPIs and transform operations.
• Distinctive executive presence with C-suite leaders and a proven ability to expand strategic accounts.
• Strong track record of building long-term, trust-based relationships with both customers and internal stakeholders in highly matrixed organizations.

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