Full-Time VP, Major Area Lead - Customer Excellence Group

• Owning success, renewal, and growth for customers in Strategic Tech, TMT, & SI.
• Driving alignment of customer success resources through innovative offers.
• Delivering business impact by understanding customer issues and opportunities.
• Building C-level relationships to solidify partnerships.
• Developing repeatable methodologies and best practices.
• Working with Sales to execute growth plans.
• Managing key business metrics including bookings, revenue, and expenses.
• Leading with a customer-obsessed mindset.
• Building an inclusive culture and providing coaching.

Background and Experience:

• Experience building a world-class organization.
• Proven market experience within Strategic Tech, TMT, & SI.
• Experience navigating a collaborative environment.
• Track record working with Product Management.
• Success in building a Services, Customer Engagement, or Partner Engagement function.

Desired Skills/Experiences:

• 15+ years leading a high-growth organization.
• 15+ years of work experience in a leadership position.
• 10+ years in enterprise software within the FSI Strategic Tech, TMT, & SI Major Area / Market.
• 5+ years in customer success or related role.

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