Contractor Worker Engagement Specialist

• Lead the deployment of digital worker voice programs in workplaces in Cambodia
• Lead supplier platform training and technical support
• Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands
• Be available for investigation and remediation support if requested by brands
• Support the development and updating of supplier and worker onboarding materials
• Own regular communication with supplier management - from program introduction to status check-ins
• Liaise with internal stakeholders
• Gather client and supplier feedback and ideas to inform platform advancements

• Understanding of labour, human and community rights issues in global supply chains
• Knowledge and experience in community relations, corporate social responsibility programs
• Experience with adopting new technology and train others to do the same

• Social compliance or labour rights background
• 5+ years’ experience working within the global supply chain industry
• Excellent communication skills, both oral and written, in both English and Khmer is required; additional languages a plus
• Organized, conscientious and accountable
• Experience in customer / client services and delivery
• Based in Cambodia is required
• Occasional travel nationally may be required

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