Full-Time Abnormal University Operations Programs Manager

About YouAs the Abnormal University Operations Program Manager, you will manage operational aspects of our GTM training program to drive success across Sales and Go-To-Market (GTM) teams. Collaborate with cross-functional teams to ensure seamless tracking and delivery of individualized training plans. This includes eLearning curriculum, ILT sessions, live sessions, and scorecards for Account Executives and GTM sales team, creating a personalized training experience.

You excel at organizing data to create customized curriculum plans and communicating the value to ensure completion. You are quick to learn, a strong collaborator, and detail-oriented. You enjoy working with data and using tools to build efficiencies in managing and reporting.

Excellent multitasking skills, self-motivated, and capable of working independently and within cross-functional teams in a fast-paced startup environment.

Role Responsibilities

1. Manage and track program initiatives, including new hire onboarding (ILT sessions, bootcamps, eLearning completion) and reinforcement training.
2. Ensure training activities are executed flawlessly and achieve high engagement and completion rates.
3. Manage program logistics (scheduling, budgeting, vendor management, participant registration).
4. Develop evaluation plans to measure the effectiveness of learning programs on knowledge acquisition, skill development, and commercial outcomes.
5. Develop personalized training paths for each team member based on their roles and development needs.
6. Drive adoption and communicate the value of these personalized programs.
7. Stay up-to-date on best practices in sales enablement and curriculum design.
8. Regularly assess and refine training programs for maximum effectiveness.
9. Track and analyze training metrics (attendance, engagement, completion).
10. Use data to identify trends, create reports, and recommend improvements.
11. Extract insights from data to optimize the learning journey of the GTM team.
12. Leverage enablement tools, learning management systems, and other platforms to enhance operational efficiency.
13. Work closely with GTM teams, Field Enablement, and other stakeholders to align on training needs.

Qualifications

• 3-5 years of experience in sales enablement, training program management, or a similar role.
• Experience managing complex programs in a matrixed, cross-functional environment.
• Strong organizational skills and the ability to manage multiple projects.
• Proficiency with data analytics tools and CRM/enablement platforms; strong Excel or data visualization skills.
• Exceptional attention to detail and a proactive approach to problem-solving.
• Strong communication and interpersonal skills.
• Passion for learning, collaboration, and team success.

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