Full-Time Account Director

About Us:We’re a global team with a mission to enable professional research online. Headquartered in Irvine, California, we’ve spent over two decades continually evolving our market research platform to help clients uncover insights that matter. With a strong presence in the U.S. and a talented team around the world. We specialize in complex market research methodologies that others shy away from, and we’ve built a platform that continues to evolve to meet the needs of modern researchers.We are looking for a strategic, relationship-driven Account Director to lead client partnerships, identify new growth opportunities, and ensure we’re exceeding expectations with every engagement. You’ll play a critical role in the success of our key accounts while helping us expand our reach with new clients and industries. If you thrive in a high-impact, consultative role and love connecting strategy to delivery, we’d love to talk.

What You’ll Do:Serve as the primary point of contact for key client relationships, managing communications, resolving issues, and ensuring overall satisfaction.Build and maintain strong, trusted partnerships with both existing and new clients across strategic verticals.Develop and execute strategic account plans that align with business goals, driving both retention and growthIdentify upsell opportunities and collaborate on tailored proposals and value-driven presentations.Drive new business development through your own network and proactive outreach, contributing to a strong sales pipeline.Collaborate with cross-functional teams—including sales, marketing, delivery, and product—to ensure alignment on goals and client needs.Oversee contract negotiations and contribute to strategic pricing and proposals.Mentor and guide account managers, fostering professional development and team performance.

What We’re Looking For:Education & Experience:Bachelor’s degree in Business, Marketing, Market Research, or a related field, with 7+ years of experience in account management—preferably in a market research setting.Minimum 7 years of experience in account management or business development, specifically in the Market Research/Insights sector.Proven track record of exceeding sales targets and growing client portfolios.Demonstrated experience with contract negotiation and strategic account planning.Experience working with a CRM to manage sales and marketing activities.

Skills:Excellent verbal and written communication skills with a consultative, client-first mindset.Entrepreneurial spirit with a strong sense of ownership and accountability.Ability to work both independently and collaboratively in a fast-paced remote environment.Highly organized with an analytical approach to problem-solving.Skilled at building and maintaining relationships across all levels of client organizations.Eager to lead and develop others with a commitment to continuous learning and growth.

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