Full-Time Account Manager

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni. We connect candidates with recruiters from top companies.

We are seeking a driven and strategic Account Manager to strengthen customer relationships, drive retention, and uncover growth opportunities within our existing client base.

As an Account Manager, you will:

1. Own client retention, minimizing churn by ensuring customers realize 12twenty's value and alignment with their needs.
2. Proactively identify and manage expansion opportunities, collaborating with the Partnership team.
3. Prepare and facilitate strategic interactions (virtual and in-person account reviews, webinars, demos) to maintain and grow client engagement.
4. Build and nurture long-term relationships, inspiring product loyalty and maximizing technology suite utilization.
5. Identify and implement process improvements to enhance efficiency and client satisfaction.

Requirements:

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts.
• Ability to manage a large portfolio of clients and drive expansion opportunities.
• Strong cross-functional collaboration skills, influencing and motivating internal teams.
• Strategic thinking, quick adaptation to challenges, and informed decision-making.
• Confidence in making recommendations to drive client success and business growth.
• Bachelor's degree is required.

Bonus Skills:

• Working knowledge of Google Suite, MS Office Suite, and Salesforce.
• Experience in SaaS or Higher Education Solution Selling.

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