Full-Time Account Manager

• Revenue Expansion: Own upsell and cross-sell strategy within an assigned book of business. Meet or exceed expansion quotas by identifying growth opportunities.
• Customer-Centric Growth: Build strong relationships with customers. Leverage product usage data to recommend features, upgrades, or additional services.
• Account Strategy & Planning: Create and execute strategic account plans focused on maximizing customer lifetime value.
• Pipeline Management: Maintain accurate records of all activities, opportunities, and forecasts in CRM tools.
• Cross-Functional Collaboration: Partner closely with Implementation, Customer Success, Product, Marketing, and Sales.
• Product Enablement & Education: Act as a product expert and trusted advisor. Keep customers informed about new features and best practices.

• SaaS Experience: 3+ years of experience closing recurring revenue SaaS deals.
• Technical Aptitude: Exceptional ability to understand and communicate complex technology.
• Solution Selling: Can effectively connect product capabilities to specific customer marketing challenges.
• Discovery Expertise: Conducts thorough discovery to assess impact, uncover opportunity, and quantify value.
• Closing Skills: Strong track record of confidently closing business and handling pricing conversations.
• Trustworthiness: Known for integrity and earning trust from customers and colleagues alike.
• Problem Solving: Proactive approach to identifying challenges and delivering solutions.
• Initiative: Takes ownership of the commercialization plans and acts with urgency and confidence.
• Agility: Thrives in a fast-paced, evolving environment and adapts quickly to change.
• Experimentation: Open to testing new approaches and iterating rapidly for improvement.
• Big-Picture Focus: Understands how the Account Management function aligns with long-term company goals.
• Team Collaboration: A strong team player who values collective success and cross-functional cooperation.

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