Full-Time Account Manager

• Build and maintain strong, trust-based relationships with key clients, ensuring high levels of satisfaction and engagement.
• Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
• Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
• Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
• Lead strategic account planning, including quarterly business reviews and renewal strategies.
• Negotiate contracts and renewals with a focus on value creation and long-term success.
• Monitor account health and proactively address any issues or risks.
• Track account performance, client feedback, and usage metrics to inform strategies.
• Stay current on industry trends, client business challenges, and competitive landscape.
• Occasionally pursue and close strategic new business opportunities that align with target markets or current client portfolios.

• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in account management, or sales roles in a SaaS company.
• Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
• Experience using CRM platforms (Salesforce preferred) and other client management tools.
• Ability to manage multiple accounts and priorities with strong project management skills.
• Excellent presentation and storytelling abilities, both one-on-one and in group settings.
• A strategic thinker who understands sales cycles, business value, and customer lifetime value.
• Sales or account management certifications are a plus.
• Willingness to travel occasionally for client meetings and events.

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