Full-Time Account Manager – Journals & eBooks (South Africa)

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in South Africa and other southern African countries. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships, particularly with SANLiC. The ideal candidate will be responsible for driving 20% year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives.

1. Account & Relationship Management
   • Serve as the key relationship manager for SANLiC, negotiating deals, renewals, and strategic partnerships.
   • Cultivate strong relationships with university libraries, research institutions, and government bodies.
   • Act as a trusted advisor to institutions, guiding them on emerging trends in Open Access, digital learning, and research dissemination.
   • Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams.
2. Business Growth & Revenue Management
   • Develop and execute a strategic account plan to increase eBook and journal subscriptions.
   • Achieve 20% growth by identifying new business opportunities and upselling.
   • Drive adoption of Read & Publish (R&P) agreements.
   • Work closely with global and regional teams to implement pricing, bundling, and subscription models.
3. Market Development & Strategic Initiatives
   • Identify and engage with potential consortium partners, universities, and professional bodies.
   • Collaborate with marketing and product teams to position collections effectively.
   • Provide market insights and competitive intelligence.
4. Internal Collaboration & Reporting
   • Work closely with internal stakeholders.
   • Track account performance, pipeline health, and market trends.
   • Participate in regional and global meetings.

Requirements

• 5+ years experience in B2B account management.
• Proven track record in driving revenue growth, managing high-value accounts, and closing complex deals.
• Strong experience in account management, particularly with consortia.
• Knowledge of Open Access, Read & Publish, and digital content licensing.
• Exceptional negotiation, communication, and stakeholder management skills.
• Ability to travel across South Africa and potentially other African regions.
• Right to live and work in South Africa.

This role is remote based in South Africa with frequent travel for client meetings and industry events. We value work-life balance and wellbeing.

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