Full-Time Agency Team Client Success Rep

As a key contributor, you will play a vital role in building and maintaining strong relationships with B2B agencies, ensuring their satisfaction and long-term engagement with our services.

This position requires proactive communication, problem-solving skills, business development, and support in organizing events for agency clients.

You will be responsible for identifying new opportunities with agencies, fostering lasting partnerships, and managing multiple responsibilities simultaneously. Your work will directly contribute to business growth.

Key Responsibilities

• Agency Relationship Management: Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience. Foster strong relationships to contribute to agency retention and satisfaction. Provide ongoing support to agencies.
• Business Development & Outreach: Conduct outreach to establish connections with potential B2B agencies and generate new opportunities. Expand the network by securing partnerships. Develop strategies to drive growth.
• Event Coordination & Support: Assist in planning and executing events for agency clients. Work with internal teams to ensure well-organized events aligning with business goals.
• Strategic Growth & Market Research: Conduct research to identify industry trends and potential partners, contributing to targeted outreach. Collaborate with agencies to explore new opportunities.
• Ongoing Client Engagement & Support: Provide follow-up communications, ensure agency satisfaction and uncover additional partnership opportunities. Support senior team members.

Qualifications

• Ability to manage multiple agency accounts and projects simultaneously.
• Experience in client success, sales development, or related field.
• Strong interpersonal and communication skills.
• Proficiency in CRM software and other client management tools.
• Excellent organizational skills and attention to detail.
• Proactive, self-motivated approach to problem-solving.
• Experience in event planning is a plus.
• Ability to collaborate effectively across teams.
• Customer-focused mindset with strong analytical skills.

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