Full-Time AMS Major Area Lead, Head of Commercial - CEG
ServiceNow is hiring a remote Full-Time AMS Major Area Lead, Head of Commercial - CEG. The career level for this job opening is Manager and is accepting Chicago, Illinois based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
AMS Major Area Lead, Head of Commercial - CEG
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Chicago, Illinois
Salary
YEAR $223300 - $379700
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Job Details
This role leads the team ensuring customer commitment to Service Now and addresses satisfaction, adoption, and renewal challenges. It drives Customer Satisfaction and Success through Impact and Services products, and partner relationships.
Responsibilities:
Responsibilities:
- Owns success, renewal, and growth for customers in the Commercial Major Area.
- Drives alignment of resources through innovative offers and solutions.
- Delivers business impact and innovation by understanding customer needs.
- Creates customer evangelists and growth opportunities.
- Builds C-level relationships and scales repeatable methodologies.
- Works with Sales on growth plans and aligns with leadership across departments.
- Manages key business metrics including bookings, revenue, and expenses.
- Drives value and NPS across all CEG pillars and an inclusive culture.
- Operationalizes key programs to scale and meet customer needs.
Background and Experience:
- Experience building a world-class organization.
- Proven experience within Commercial Major Area.
- Excels in a collaborative, matrixed environment.
- Track record working with Product Management.
- Success in building a Services, Customer Engagement, or Partner Engagement function.
Desired Skills/Experiences:
- 15+ years leading a high-growth organization.
- 10+ years in enterprise software.
- 5+ years in customer success or related role.
- Strong P&L experience within a $15Bn+ enterprise.
- Experience driving partnerships.
- Knowledge of ServiceNow landscape.
- Background in consulting.
- Excellent leadership and interpersonal skills.
- Strong understanding of Cloud/SaaS Computing.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time AMS Major Area Lead, Head of Commercial - CEG at ServiceNow is
5th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Chicago, Illinois
] applicants. .
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