Full-Time Bilingual Executive Travel Assistant

What you will be doing:

• Responding to top-tier member requests and questions via email and phone.
• Planning flawless experiences based on recommendations, acting as a concierge.
• Proactively building personalized travel plans, recommending activities and services.
• Anticipating member needs, exceeding expectations during their stay.
• Assisting with unanticipated travel delays, restaurant reservations, and transportation.
• Scheduling and dispatching tasks for a seamless experience.
• Researching, recommending, and fulfilling member requests, providing program benefit information and support.

What is in it for you:

• 4 weeks of paid vacation annually, 13 paid statutory holidays.
• Comprehensive benefits (medical, dental, company-paid premiums, matching pension plan up to 5%).
• Annual wellness subsidy of $300.
• Remote work and travel discounts at Accor hotels.
• Opportunities to work with a diverse team, creating memories and connecting people.
• Ongoing training and learning to grow expertise.
• Strong sense of belonging, close-knit team with fun activities.

What you need to be successful:

• Fluently bilingual (French/English) at a professional level.
• Experience/education in hospitality, tourism, sales, customer service, or contact centers, with a passion for helping others.
• Professional and warm communication in both languages with diverse individuals.
• Strong organizational skills, prioritizing, following up, and meeting deadlines.
• Flexibility to work various shifts, including evenings, nights, weekends, and holidays.
• Proficiency with MS Office tools, adaptability to new technologies.

Location, Availability and Remote information:

• Must be legally able to work full-time in Canada.
• Must reside in and work from one of these Canadian provinces: NB, NS, PEI, Quebec, or the Ottawa region of Ontario.
• Home-based only, virtual training.
• High-speed direct connect internet and suitable workspace.

Your team and working environment:

• Close-knit team of experts in providing ultra-luxury VIP sales and service.
• Collaborative work with Paris counterparts for special events.
• Fulfilling and fun work environment.

Why Accor Global Reservation Centre?:

• Values diversity, sustainability, and community impact.
• Passionate team dedicated to helping you thrive in your career.
• Inclusive company that supports growth and learning.

How to Apply:

• careers.Accor.com
• Use keyword: Moncton
• Deadline: Friday, April 11, 2025

What is the last date for applying to the job?

Which countries are accepted for this remote job?