Full-Time Bilingual Operational Excellence Coach

The OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching.

Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing.

They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

Responsibilities:

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey

Required Skills:

• Fluent in both English and Spanish
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high-paced, high-growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience:

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required

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