Full-Time Branch Manager - Remote, USA - Based in Savannah, GA

The Branch Manager handles all aspects of the branch, including following budgets, hitting sales goals, handling customer satisfaction, and providing excellent and consistent delivery of lifecycle care. This role is also responsible for staffing levels, ensuring adequate training of employees, and reviewing and addressing any employee or business-related issues that may arise.

• Manage and supervise all aspects of the service branch to meet sales and profitability objectives.
• Direct and manage branch sales efforts and sales staff to ensure consistent performance in new contract sales activities while developing new business and accounts.
• Direct and manage the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost.
• Administer target-marketing programs and determine sales strategies at specific accounts.
• Develop existing sales and service resources through personal interactions, formal and informal training, and utilizing other resources and opportunities within the organization.
• Oversee, collect, review, and forward the key account activity reports and the contract analysis activities from the Sales Representatives to the District Manager.
• Ensure quality control program is administered per company policy.
• Ensure staffing levels of branch are appropriate for volume of business.
• Ensure branch employees receive appropriate levels of training.
• Review and address various employment issues involving branch employees.
• Review unresolved billing, credit, warranty and goodwill issues and customer complaints.
• Participate in management team, keeping other members abreast of activities, issues and market information.
• Follow all established safety rules and procedures, including those established by the customer.
• Other duties as assigned by supervisor.

• Must have demonstrated leadership experience, well-developed “people” skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills, and good PC skills.
• Must have a take charge attitude, be decisive and possess a high level of responsibility.
• Must be comfortable in a fast pace, growth-oriented environment.

• High School Diploma required.
• Bachelor’s degree preferred; however, prior equivalent experience and training will be considered in lieu of formal degree.
• Five (5) years’ experience in service-related sales or operations preferred or equivalent experience, education and training will be considered.

• Occasional travel required, possibly overnight and international.

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