Full-Time Business Development & Network Support Manager

• Managing contracts and processing renewals, while enforcing network standards, conditions, and brand compliance.
• Supporting members by helping them maximize preferred partner sales and agency profits.
• Prospecting new members through cold calls and securing appointments to present TDC’s value proposition.
• Serving as the primary communication link between the network and its members.

• Managing contracts and administrative documents for franchisees and affiliates.
• Retaining franchisees and affiliates through strong relationship management.
• Providing operational and business support.
• Prospecting and securing appointments to assist in growing the network and meeting growth targets.
• Helping new members integrate into the network.
• Providing customer service and assisting members in supplier situations.
• Conducting strategic consultations to help improve financial strength.
• Analyzing sales performance.
• Hosting virtual conference calls for advisors and agency owners.
• Facilitating network development.
• Canvassing new agencies.
• Participating in training trips and attending conferences.
• Promoting programs offered by TDC and ensuring member engagement.
• Communicating with members and increasing TDC’s visibility.
• Staying aware of industry issues.

• 3 to 5 years of relevant experience (travel agency management an asset or tour operator BDM).
• Knowledge of the expedited travel industry.
• Sales and negotiation skills including prospecting and willingness to do cold calls.
• Excellent presentation skills.
• Understanding of the issues of a travel agency owner.
• Strong customer service skills.
• Critical thinking and problem-solving skills.
• Strong analytical skills.
• Excellent organization skills and attention to detail.
• Ability to meet tight deadlines.
• Ability to deal with change.
• Effective use of the Microsoft 365 Suite.
• Willingness to travel within Canada (25%) and outside the country (approximately 10%).
• Excellent written and verbal communication skills in English.
• Ability to work independently or as part of a team.

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