Full-Time Business Development - S6

Be the primary point of contact and build long-term relationships with customers.

Develop a trusted advisor relationship with a complete understanding of client's needs.

Strategic plan to improve client results.

Negotiate contracts with client and establish the timeline of performance.

Collaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling.

Manage communications between clients and internal teams.

Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met.

Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

Resolve client issues and complaints.

Analyze client data to provide customer relationship management insights.

Ensure our solutions are successfully delivered on time and according to our customer needs and objectives.

Keep current clients satisfied, delivering exceptional client service on a day-to-day basis.

Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business Administration.

At least 2 years of experience in market research industry.

Presentation skills

Knowledge and understanding of market trends and changing customer needs.

Organizational skills

Desirable knowledge of CRM Systems.

Understanding of market indicators such as demand and billing.

Knowledge of English or other languages (desirable).

Knowledge of customer reaching platforms such as LinkedIn or Hubspot (desirable)

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