Full-Time Business Strategy & Transformation Leader

This Business Strategy & Transformation Leader will strengthen ServiceNow's Technology & Services organization by driving innovation, advancing data-driven practices, and ensuring alignment with cross-functional verticals.

This role focuses on implementing solutions to enhance decision-making, measurement, and focus, supporting ServiceNow's growth objectives and driving efficiency across the Technology & Services organization.

1. Helping identify key trends and opportunities and operationalize them with vertical partner organizations.
2. Driving AI adoption and other solutions to enhance processes and deliver results.
3. Harnessing data-driven insights to accelerate growth opportunities.
4. Ensuring the success and impact of AI and other initiatives through analysis and ongoing refinement.

As the leader of ServiceNow Technology & Services advanced transformation, they will drive innovation by championing data-driven strategies and fostering a culture of curiosity and continuous improvement.

What you get to do in this role:

• Advanced Insights: Lead initiatives to analyze trends, customer behavior, TSE patterns, and market dynamics, transforming data into actionable insights to guide strategy.
• Strategic Leadership: Define and implement a transformation and strategy portfolio aligning with ServiceNow's objectives, driving measurable business impact. Align objectives with stakeholder verticals to ensure value realization.
• AI Adoption: Lead the adoption of AI tools and predictive analytics frameworks to improve forecast accuracy, optimize resource allocation, and uncover growth opportunities.
• Team Development: Build and mentor our team of Business Product Managers, Program Managers, Analysts, and other professionals, fostering a culture of collaboration and innovation.
• Data Integrity: Ensure the highest data integrity, security, and compliance standards while enhancing data accessibility.
• Innovation Leadership: Stay ahead of emerging technologies, industry trends, and best practices in AI, analytics, program management, process design, and beyond. Continuously drive innovation and improvement to elevate Technology & Services capabilities.

Qualifications:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven ability to design and implement solutions driving organizational success and strategic outcomes, combined with a strong ability to develop structured approaches to solve complex problems.
• Demonstrated track record of leading or influencing high-performance teams, driving organizational change, and influencing stakeholders.
• Excellent communication skills, translating complex data insights and technology transformation into actionable business strategies.
• Ten years of experience in data analytics, including significant leadership experience in partnering with cross-functional teams.
• Expertise in statistical methods, predictive modeling, and data mining.
• Deep understanding of the opportunities and constraints of different models, adept at participating in the selection of machine learning models, building pipelines, and designing solutions.
• Understanding the broad landscape of AI/ML tools, platforms, and APIs.
• Deep understanding of enterprise data strategies, architecture, and complex enterprise environments.

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