Full-Time Client Operations Manager

About EnergyHubEnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the OpportunityEnergyHub’s Implementation Services team operates at the intersection of our clients and partners, charged with developing and delivering programs, integrations, and new platform capabilities through our collaboration with Go-to-Market, Product, Engineering, Client Success, Partner Management, and Marketing teams.EnergyHub’s Operations Manager will be responsible for ensuring the efficiency and effectiveness of the commercial Coordinator roles that support our utility clients. As a domain manager, you will manage and mentor a small team of Coordinators, ensuring they provide exceptional support to the groups they serve and in concert with the adjacent teams involved in the launch and sustainment of our utility client programs.

Main Responsibilities

• Team Management and LeadershipManage a small team of Coordinators, ensuring they are effectively supporting the Client Success Managers with post-launch ongoing operational tasks. Foster a collaborative and high-performance culture within the team, including contributions into career development conversations. Define performance standards for the Ops team members - provide feedback, support, coaching, and professional development.
• Operational EfficiencyOversee the day-to-day operations of Client support, which can include event dispatch support, reporting & analytics, invoicing, and other tasks. Develop and implement operational best practices to improve efficiency and effectiveness, including evaluating, prioritizing, and focusing the team’s work.
• Client Success SupportEnsure that the Coordinators are effectively assisting in project management tasks of program launches as they develop in their careers. Support in managing internal stakeholder and client expectations, specifically Client Success leadership as a key internal customer.
• Communication and Relationship BuildingMaintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program operational support. Assist in analyzing and presenting key results, facilitating meetings, and delivering data-driven messages to clients.
• Product and Service ExpertiseDevelop a comprehensive knowledge of EnergyHub services and offerings, DERs, and the drivers of program success and client health. Foster a deep understanding of the product, service offerings, and functionality to effectively communicate capabilities to utility clients. Other duties as assigned.

Required Skills and Experience

• 5-7+ years of experience in commercial operations management, or a related field, preferably within the energy sector or an enterprise SaaS organization.
• Proven experience in managing and developing people.
• Excellent communication skills; the ability to describe complex and technical topics in an engaging, succinct manner.
• Strong organizational and project management skills, ability to hit deadlines, and think through risks and dependencies.
• An analytical, yet creative and curious mind, with a confident approach to analytical work.
• Ability to build trust in external client relationships.
• Experience collaborating with cross-functional teams to the benefits of clients and the long-term vision of an organization.

Preferred Skills and Experience

• Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well-rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Benefits

• EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match.
• We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

Salary Range

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