Full-Time Client Operations Manager

• Responsible for client success by overseeing day-to-day communications and activities with each engagement
• Lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the Business Development organization.

Key Responsibilities:

• Serve as the main point of contact for clients, helping manage pipeline progress.
• Manage complex interpersonal dynamics in high-pressure startup environments.
• Prepare for and lead weekly status calls with clients to track deal progress and sales coaching.
• Lead the onboarding process for new clients.
• Coordinate the strategic focus of the Business Development team based on client target lists.
• Work with the Business Development and Data teams to provide regular reports and insights on client progress and pipelines.
• Analyze sales data and client feedback to make data-driven recommendations for optimizing sales processes and strategies.
• Continuously evaluate operational processes to identify areas for improvement and streamline workflows.
• Work closely with the Business Development team, and clients, to identify upsell and cross-sell opportunities within existing client accounts.

Key Qualifications:

• 3-5 years of experience in sales operations or revenue operations (or client operations), account management, and/or project management.
• Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, or working with startups is highly desirable.
• Exceptional interpersonal and communication skills.
• Data-driven mindset with the ability to analyze sales metrics and use insights to improve client outcomes.
• Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.

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