Full-Time Client Success Lead

We are seeking a dynamic and strategic Client Success Lead (CCS) to take ownership of new client engagements, ensuring their long-term success while driving business growth.

This role involves leading the client relationship, managing large and complex programs, and identifying opportunities to enhance customer value.

1. Leading the client relationship and customer success.
2. Responsible for delivery of large, complex programs within the client organization.
3. Ensuring the short-term and long-term success of the account.
4. Identify and capitalize on opportunities to cross-sell and upsell our offerings within existing engagements.
5. Reviewing project scope definition, and planning through delivery of assigned product and related product releases.
6. Ensuring all projects in the account meet defined guidelines of governance, standards, and best practices.
7. Owning P&L for the account.
8. Given high-level requirements, suggesting and owning delivery methodology, resourcing requirements, governance mechanism, and proposed solution
9. Effectively managing program(s) through the development of robust schedules, change control, and risk mitigation.
10. Track and ensure the health of the account across key metrics such as risk, scope, schedule, quality, resources, finance, and customer satisfaction.
11. Identifying account stakeholders at an early stage and working with them to identify expectations and steer the engagement
12. Communicate and drive the adoption of organizational initiatives in your account
13. Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance

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