Full-Time Client Trainer (Hybrid)

The Client Trainer supports the company’s customer support activities by educating Clients on all facets of the PracticeMatch website via virtual and onsite sessions and webinars, and providing continuous training and support.

The Client Trainer works in helping the organization deliver outstanding customer support and assist in developing customer relationships.

Essential Duties and Responsibilities:

• Facilitate hands-on interactive training of proprietary physician recruitment software for clients one-on-one, in groups, over the phone, or at client locations
• Follow established client training curriculum
• Assist Training Manager with maintaining manuals, procedures, videos, etc. as well as continuously work towards improving the effectiveness of training.
• Help to develop in-house training programs
• Some travel may be required within the continental United States, averaging once or twice per month

Note: We are requiring staff to go onsite our Creve Coeur, MO office at least twice a week in the first 90 days of employment. After training, onsite expectations will become more flexible.

Client Training – Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.

Client Training – Usage of functional expertise - Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g. Sales, Finance, HR Mgt)

Client Training – Innovative Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.

Client Training – Conceptual Thinking - Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.

Teamwork - Confidently builds relationships with other team members and colleagues. Listens and responds appropriately to others' ideas. Deals with barriers to collaboration and good team relations swiftly and effectively.

Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.

Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

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