Full-Time CS Guide Enablement Manager

As a member of ServiceNow’s Global Learning & Development organization, the Manager, CS Guide Enablement Manager is responsible for scoping, developing, and managing enablement programs for early-in-career Customer Success Guides.

The role focuses on onboarding and in-role programs to support CS Guide development, aligned with ServiceNow's early-in-career strategy.

Key Responsibilities:

• Execute CS Guide learning strategy, framework, and processes across customer-facing roles, including Impact Delivery.
• Gather stakeholder requirements, develop enablement across multiple platforms (eLearning, vILT, workshops). Work with instructional design, communications, and stakeholders including regional Enablement Leads to deliver the enablement.
• Partner with global and regional programs for onboarding, skills, and customer success effectiveness.
• Continuously optimize enablement programs aligning with company and business unit priorities.
• Develop and execute learner adoption and engagement programs (contests, leaderboards, badging, gamification).

Required Skills & Experience:

• 4+ years of related experience in customer success, sales, customer success enablement, product enablement, and/or Sales or Customer Success operations.
• Passion for supporting early-career employees.
• Experience creating/delivering enablement to sellers/customer success professionals.
• Knowledge of enablement methodologies, tools, and learning best practices.
• Ability to listen, diagnose enablement issues, and recommend solutions; collaborate with stakeholders to refine enablement approaches.
• Proactive, self-motivated, and self-directing; drive deliverables while maintaining positive relationships.
• Clear communication and ability to influence stakeholders around enablement strategies.
• Growth mindset and ability to leverage knowledge from the broader organization.
• Ability to work under pressure and meet deadlines.

Compensation:

Base pay: $112,200 - $196,400, plus equity, variable/incentive compensation, and benefits.

Note: Individual total compensation will vary based on qualifications, skill level, competencies, and work location.

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