Full-Time Customer and Retention Manager

About UsSnif is setting the new standard in fine fragrance. The search for high-quality scented products should be simple, accessible, and fun. We bring our customers what they want to smell and develop new, unexpected ways for them to incorporate fine fragrance into their daily routines.Every scent is designed to be an immersive experience. From the name, packaging to campaigns, we want customers to see and smell the quality.

The RoleAt Snif, our customer informs everything we do. There is no person more important than our customer. As the Customer and Retention Manager, you'll play a major role in Snif’s retention marketing efforts. You will support planning, execution, and analysis across key initiatives including email and SMS marketing, subscriptions, loyalty, sampling, and customer surveying.

What You'll Do:

• Lead execution of retention initiatives ensuring seamless implementation across channels
• Define retention strategies for new and evergreen products across channels
• Own email and SMS marketing efforts across campaigns
• Support the management and optimization of the subscription program, customer experience, growth strategies, and performance metrics
• Assist in the management and enhancement of the loyalty program
• Support product sampling initiatives, coordinate distribution, analyze conversion
• Support customer surveying efforts, distribute surveys, collect responses and synthesize insights
• Monitor key retention and engagement metrics, identify trends and opportunities
• Stay up to date on best practices in retention marketing, conduct research and support creative ideation

What You'll Bring

• At least 3-4 years of work experience in marketing or high-growth role; experience in e-commerce/DTC or major retailer is a plus
• Experience owning or managing email and SMS marketing programs
• Exceptional organizational skills and attention to detail
• Next-level time management and project management skills
• Strength and rigor in navigating ambiguity. You’re a self-starter and a team player
• Excellent verbal, written, and interpersonal skills
• Eagerness to roll up your sleeves and a "figure it out" mentality
• Advanced proficiency in Excel, Powerpoint, and Google Suite
• Experience with Klaviyo and Postscript is preferred

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