Full-Time Customer Development Manager

The Customer Development Manager is responsible for growing & developing Jack Link’s sales & profitability across the natural channel by implementing detailed strategic sales plans for these customers (Whole Foods, Sprouts, Fresh Market, and similar retailers). This position requires working closely with key customers and internal stakeholders including trade planning, marketing, demand planning, customer service, and category management.

Ideal Candidate Profile:

• Lives in the Central U.S. or East Coast, but can manage remotely with travel.
• Role Focus:
• Gain Distribution of LSI Natural Items within the Natural Channel
• Achieving sales objectives as assigned by the Channel Director within the trade budget
• Build strong customer relationships
• Develop solid DSMP (Distribution, Shelving, Merchandising, Pricing) plans that drive category growth
• Understand customer strategy and align on annual business plans meeting growth expectations

Responsibilities:

1. Develop plans for natural channel business opportunities focused on expanding Jack Link’s in-store presence
2. Analyze customer data and develop an action plan to achieve sales goals
3. Execute annual business plans to maximize top-line and bottom-line growth, and achieve volume, market share, and profit/contribution objectives within the assigned trade budget.
4. Provide transparent & timely communication to internal team members and customers/brokers
5. Collaborate with cross-functional teams (Product Management, Trade Marketing, Research & Development) in creating both short & long-term category and channel strategies
6. Create and present compelling and persuasive information
7. Build relationships throughout customer organizations and at various levels internally at Jack Link’s (Executive Management, Operations, Supply Planning, and Marketing)
8. Manage deduction & AR issues on all applicable accounts
9. Build, train, and lead broker network (where applicable)

Qualifications:

• Bachelor’s Degree or equivalent experience
• 5+ years CPG direct sales experience, with at least 3 years in the Natural Channel
• Previous HQ Sales management experience with Whole Foods, Sprouts, and Fresh Market
• Proven track record of positive sales performance within the Natural Channel
• Strong knowledge of MS Office products (Excel, Word, PowerPoint)
• Working knowledge of CRM and planning software (e.g., Salesforce, SPT, SAP)
• Strong communication & presentation skills
• Business and Financial Acumen
• Leveraging data/analysis to drive end-user opportunities

Desired Behaviors:

• Full ownership over all aspects of the customer relationship
• Professional, Consultative, Challenger selling skills
• Customer Focused
• Resilient in the face of adversity
• Embraces change and technology
• Passionate to succeed
• Driven to win
• Strive to be a Leader
• High sense of urgency

Travel Requirements: Approximately 40% - 50% travel, depending on business needs.

Physical Demands: Ability to lift 25 to 50 pounds for customer samples and displays. Ability to operate a motor vehicle for travel to customers/brokers and Jack Link’s locations.

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