Full-Time Customer Marketing Sourcing Lead

Role:The Customer Marketing Sourcing & Qualification Team Lead is responsible for overseeing the identification, evaluation, and prioritization of potential customer advocates for the Customer Marketing program.

This position involves managing a team of Sourcing & Qualification Managers, developing and implementing sourcing strategies, and collaborating with cross-functional teams to ensure a steady pipeline of qualified customer advocates.

The Team Lead will work closely with the Customer Story Development team to facilitate a smooth handover of qualified advocates for content creation.

Key Responsibilities:

1. Team Management: Oversee and mentor a team of Sourcing & Qualification Managers, providing guidance and support to achieve sourcing goals.
2. Sourcing Strategy: Develop and execute a comprehensive sourcing strategy to identify potential customer advocates across various industries, regions, and product lines.
3. Qualification Process: Establish and refine the qualification criteria and process to evaluate the suitability of potential customer advocates.
4. Stakeholder Engagement: Foster strong relationships with internal stakeholders, such as Sales, Customer Success, and Product Marketing, to align sourcing efforts with their objectives.
5. Pipeline Optimization: Monitor and optimize the pipeline of qualified customer advocates, ensuring a balanced representation and sufficient volume to meet content production needs.
6. Handover and Collaboration: Work closely with the Customer Story Development team to ensure a seamless handover of qualified advocates and provide necessary background information.

Skills and Capabilities:

• 12+ years of work experience leading customer qualifications/acquisitions teams
• Team Leadership: Proven experience in managing and mentoring a team of sourcing and qualification professionals.
• Sourcing Expertise: Deep understanding of various sourcing channels, techniques, and best practices.
• Stakeholder Management: Exceptional ability to build and maintain relationships with senior stakeholders across the organization.
• Strategic Thinking: Strong strategic mindset to develop and execute sourcing strategies that align with organizational goals.
• Process Improvement: Continuous drive to enhance processes, tools, and workflows for increased efficiency and effectiveness.
• Data-driven Decision Making: Ability to analyze pipeline data, identify trends, and derive actionable insights.
• Communication and Collaboration: Excellent communication skills to effectively collaborate with cross-functional teams and ensure smooth handovers.
• Adaptability: Flexibility to adjust sourcing strategies and qualification criteria based on evolving business needs and market conditions.
• Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!

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