Full-Time Customer Onboarding Manager
tvScientific is hiring a remote Full-Time Customer Onboarding Manager. The career level for this job opening is Senior Manager and is accepting USA based applicants remotely. Read complete job description before applying.
tvScientific
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About tvScientific
tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform.
Role Summary
We’re seeking an experienced leader to drive our client onboarding team and strategy to ensure seamless integration experiences that lay the foundation for customer success on the tvScientific platform. The role combines strategic leadership with hands-on customer management, requiring deep understanding of digital advertising, CTV ecosystems, and technical implementation processes.
What You'll Do
- Lead communication with various stakeholders and departments, including Sales, Tech Ops, Account Management, and AdOps, while holding all parties accountable to meet deadlines.
- Establish performance metrics, KPIs, and success criteria for onboarding processes.
- Conduct regular team meetings, performance reviews, and professional development planning.
- Design and optimize end to end onboarding workflows, and standardized quality assurance processes for new customers going live on the platform.
- Create and maintain onboarding documentation, playbooks, and best practices.
- Manage escalations and ensure timely resolution of onboarding challenges.
- Schedule and coordinate onboarding activities, providing guidance and support throughout the completion of finance, legal, creative, and integration requirements.
You’ll Be Successful if You Have/Are
- Deep familiarity within the CTV and digital advertising landscape.
- Experience with project management tools and CRM systems (Asana, Google, Jira, Salesforce).
- Proven ability to build, lead, and scale high-performing teams.
- Experience establishing processes and operational frameworks in fast-paced environments.
- Track record of improving team efficiency and a data driven approach to measuring client satisfaction metrics.
- Excellent presentation and communication skills with ability to explain complex technical concepts.
- Strong problem-solving abilities and customer service orientation.